Gemeente Dongen's Successful Transition to Connecsy: A Year in Review

Initially released on January 17th, 2024

Floor Schepens, Gemeente Dongen's Policy Advisor for Business Operations, shares their transformative journey with Connecsy—a transition that significantly enhanced their communication infrastructure. In this testimonial article, Floor provides insights into the decision-making process, key features that stood out, operational improvements observed, and the overall experience with Pridis.


Seeking a Solution:
Gemeente Dongen's decision to explore a new attendant console was prompted by persistent issues with their existing system. Floor explains, "We had been using another attendant console since 2016, which had been causing us constant issues such as frequent outages, call failures, storage-related problems, and more." Despite exhaustive efforts to resolve these issues, some persisted, leading the organization to reconsider their options when their contract ended in 2022.

"When our contract ended in 2022, we decided that it was time to explore other options," Floor recounts. "After extensive discussions, we chose Pridis' Connecsy for attendants. Given our past software challenges, we invested a lot of time in selecting the right solution, and Connecsy emerged as the clear choice."


Connecsy's Standout Features:
Floor emphasizes Connecsy's exceptional user-friendliness, a quality that became evident during critical periods. "Connecsy is exceptionally user-friendly," Floor notes. "This became evident during the summer months when we had colleagues on holiday, requiring people from various departments, including myself, to step in."The interface's intuitive and efficient design, coupled with fast performance and minimal issues, made Connecsy the preferred choice for Gemeente Dongen.

"The interface is intuitive and efficient, with fast performance and minimal issues,"Floor highlights. "We also gained new functions for management information and its dashboard. These reasons collectively cemented our choice to adopt Connecsy."


Operational Improvements:
While comprehensive data analysis is still pending due to internal reasons and staffing changes related to Connecsy management, Floor notes the software's exceptional stability compared to past experiences. "Although we haven't analyzed extensive data yet, the software has proven exceptionally stable," Floor observes. "We encountered a minor issue last week, which was the first in 10 months. It was related to Vodafone, and the problem is under investigation."


Feedback and Future Prospects:
In response to inquiries about potential improvements or additions to Connecsy, Floor states, "From our experience, there's nothing that immediately comes to mind." Beyond the product itself, the positive experience extends to Pridis, which provided initial software explanations during the discovery phase, offered comprehensive training to employees, and maintained excellent communication. "Everyone has been helpful during implementation, promptly addressing our requests," Floor acknowledges.


Conclusion:
Gemeente Dongen's journey with Connecsy showcases a successful transition that effectively addressed longstanding communication challenges. The commitment to selecting the right solution, combined with the positive impact of Connecsy's features, underscores the importance of thoughtful decision-making in the realm of communication infrastructure. As they look towards the future, Gemeente Dongen anticipates continued success and efficiency with Connecsy as their chosen solution.


Are you a client with a story to share? Reach out to us, and your experience could be featured in our next testimonial.