Zoom – Connecsy Integration Gives Customers More Control Over Communication
The integration of Zoom and Connecsy adds targeted operational control to one of the most powerful UCAAS platforms in the world. For ICT partners, this offers a concrete answer to a frequently heard customer request: Trusted communication control, now also on Zoom.
Zoom for communication, Connecsy for control
More and more organisations are switching to Zoom as their primary communication platform. But what about companies that have been working with Connecsy, the operator console by Pridis, for years? Until recently, they faced a dilemma. Not anymore.
Pridis has realised the integration of Connecsy with Zoom. And that is good news for everyone managing demanding communication environments.
A specialist layer on top of a broad platform
Zoom is a fully-fledged UCaaS platform that integrates calling, meetings, and collaboration into a single environment. Connecsy by Pridis connects to it as a targeted add-on: it adds the operational control layer that specific environments — such as professional reception desks or contact centres — require.
Frank De Schrijver, COO at Pridis, explains the driving force: "Zoom has long been known for its reliability and personal approach to partners and customers. As more of our existing customers migrated to Zoom and asked for Connecsy to be available there, the next step became clear."
What does this deliver for end users?
The integration offers three concrete benefits:
First, there is continuity for existing customers. Teams retain their familiar way of working with Connecsy, now on top of the Zoom platform, without retraining or disruption.
Second, Zoom's proven reliability remains intact. Connecsy integrates seamlessly with Zoom's stable UC foundation, complemented by an operator console refined through real-world use.
Third, organisations gain additional control over incoming communications — think advanced call routing, real-time availability insights via calendars, and structured handling of high call volumes.
Frank De Schrijver sums it up: "Zoom is a powerful and reliable communication platform. It handles calling, meetings, and collaboration exactly as you'd expect. With Connecsy, you add control on top of that. From a single central console, you manage queues, see availability, and can take immediate action. That's what we mean by: Zoom for communication, Connecsy for control."
An open ecosystem as a foundation
Arie Vermeulen, Partner Development Manager at Zoom, underlines the importance of such integrations: "Zoom is indeed a complete platform, but we strongly believe in the power of specialisation. By integrating with partners like Pridis Connecsy, we can serve organisations with very specific needs — such as professional reception environments — without them having to leave their familiar Zoom environment."
The result is what Vermeulen himself calls a win-win-win: "Partners can build specialised solutions on the Zoom platform, end users benefit from the depth that a targeted add-on provides, and everything works within a single interface."
Interested to learn more or to see this integration in action? Book a demo.