As a UC or telecom partner, you want to offer your customers the best tools for their communication needs. Connecsy from Pridis, also part of BusinessCom's My-Connect portfolio, known as My-Connect Dialogue, is a powerful and flexible attendant console that helps organizations work more efficiently by integrating seamlessly with a wide range of UC platforms. In this blog, we explore the unique benefits of Connecsy—and how it can give your customers a strategic edge.
Many organizations use a mix of UC platforms like Mitel, Microsoft Teams, Zoom, Alcatel-Lucent, or Broadsoft. Connecsy acts as a unified layer that brings these systems together in a single attendant console. This eliminates compatibility issues and enables efficient communication routing—without being limited by platform.
A good receptionist is worth their weight in gold. Connecsy lets them add contextual details to existing Active Directory data. That makes searching faster and more targeted—so calls can be transferred with precision, improving the customer experience from the very first interaction.
Switching UC solutions doesn’t have to disrupt daily work. Connecsy offers a consistent user interface regardless of the underlying platform. This means no retraining for users, smoother migrations, and continued productivity.
Beyond standard UC presence, Connecsy can pull data from calendars, access control systems, and even a secondary UC platform in hybrid setups. This gives a more accurate picture of who’s available—essential for efficient voice call routing.
The Connecsy interface is intuitive and easy to learn—but also highly adaptable. Users can tailor views and features to match their workflow, boosting productivity. That’s a big plus in fast-paced environments where quick onboarding matters—like at Gemeente Dongen. Read the testimonial here.
Thanks to its web-based design, Connecsy can be used anywhere with internet access. Setup is quick and doesn’t require complex configurations. Plus, regular updates ensure customers always benefit from the latest features and security.
For regulated industries, reliability and data protection are non-negotiable. Connecsy delivers on both fronts—it's stable, secure, and fully GDPR-compliant. That’s why it’s trusted by government agencies and financial institutions alike.
Inclusion is at the heart of Connecsy. Through partnerships with Optelec and Freedom Scientific, it offers features like Text-to-Speech and keyboard navigation—ensuring visually impaired users can use the system with ease. Learn more here.
From simplifying complex UC environments to improving service and accessibility, Connecsy offers a unified, future-proof solution for modern communication needs. It’s designed to help your customers work smarter—no matter the platform.
Have questions or want to explore specific scenarios? We’re here to help.