How ICT Partners Can Help Clients Get More from Microsoft Teams in a Hybrid World

For ICT service providers, it’s important to offer the right tools to help clients stay productive in a hybrid work environment. Microsoft Teams has become the go-to platform for collaboration—but like any platform, it also has its limitations.

In this blog, I’ll explain how Connecsy (also offered as part of My Connect Dialogue) helps overcome those limitations, and how partners can help their customers get more out of Teams.

The Strength of Microsoft Teams

Microsoft Teams has become the central platform for collaboration in many organizations, especially those working in a hybrid setup. It brings together chat, video meetings, file sharing, and integrates smoothly with other Microsoft tools like SharePoint and OneDrive.

Given how widely Microsoft 365 is used, Teams is often the natural choice. But the question many organizations ask is:
How do we get the most out of Teams in a hybrid structure?

The Limitations of Microsoft Teams

While Teams offers many benefits, there are some common challenges that can get in the way of smooth communication:

• No intuitive receptionist feature
  Teams doesn’t include a user-friendly way to manage incoming calls and direct them to the right person. This can be especially frustrating for companies used to traditional reception setups.

• Limited call handling
  Calls can be hard to route efficiently when someone isn’t immediately available, leading to missed opportunities or internal delays.

• Integration barriers
  Teams integrates well with Microsoft tools, but connecting to non-Microsoft platforms—like CRM or ERP systems—can be difficult. That means valuable business information doesn’t always flow as easily through the communication environment.

A Smart Addition to Teams

Connecsy adds the functionality Teams is missing—without replacing the platform. It’s designed to work alongside Teams to give organizations:

• A proper receptionist interface
  So incoming calls can be managed and forwarded to the right people, regardless of their status in Teams.

• Better call routing
  Calls can still be directed to the right department or colleague even if someone’s unavailable, making the system more flexible.

• Seamless integration with business systems
  CRM, ERP, or other tools can be connected easily, helping organizations share information efficiently and improve their customer service.

What This Means for ICT Partners

For ICT partners, this is a chance to deliver more complete solutions. By offering Connecsy alongside Teams, you help customers strengthen both their communication platform and their broader IT environment.

It also opens up new opportunities—offering support, training, or implementation services that build long-term value for your clients.

Hybrid Work Is Here to Stay

Hybrid work isn’t a temporary trend. Companies need tools that help them collaborate effectively both in the office and remotely. Microsoft Teams plays a key role—but without the right additions, it doesn’t always cover the full picture.

By combining Teams with Connecsy, partners can help customers get the most out of both platforms and build a setup that truly fits their way of working.

To read the full interview as published by BlogIT, click the link below:
👉 View the original interview in Dutch