At the front desk of 4Com, first impressions matter. Every call, every customer interaction, and every quick transfer sets the tone for how clients experience the company. We sat down with Francis Grosdidier, Front Office Assistant at 4Com, to hear how Connecsy in combination with Microsoft Teams has changed the way she manages her busy day.
“I use Connecsy daily in my work,” says Francis. “I have a lot of contact with customers, both incoming and outgoing. We use Connecsy here to receive calls and to make calls. That means we have constant contact with our customers, and I can quickly connect them to colleagues in the right department.”
She adds that having access to the call history makes a real difference:
“I can easily see who we spoke with and when, which helps us follow up better with clients.”
One feature Francis highlights is the ability to immediately see debtor numbers on incoming calls.
“When a customer calls, their debtor number appears automatically next to the phone number. That allows me to check their information in other systems straight away without asking them to repeat details. It saves us and the customer time.”
When asked how Connecsy compares to what 4Com used previously, Francis is clear:
“The improvement is that this system is much faster. I have much more information available at once when someone calls. That means I can transfer them more quickly or pull up the right data instantly. And customers really notice it. They are surprised that they do not even have to give their debtor number anymore because everything is visible as soon as they call. They really appreciate that.”
Transitioning to new tools is not always easy, but for Francis Connecsy was simple from day one.
“It was very easy to start working with Connecsy. As soon as you open it, everything you need is right there on your screen: your favorites, your history, and incoming calls. Everything is clear and visible at once.”
With Connecsy, Francis always has the bigger picture.
“You instantly see who is calling, their debtor number, their name, and their phone number. You can also see which colleagues are available, especially the ones you have added to your favorites list. That makes it much easier to direct calls efficiently.”
After months of using Connecsy daily, Francis’s verdict is simple:
“I would definitely recommend Connecsy to other companies. Especially if you receive a high volume of calls, this is a great tool to work with.”
Interested to see how Connecsy works? Book a demo and experience how it can streamline communication and improve customer interactions in your organization.