4COM helps thousands of Dutch businesses stay connected with reliable Unified Communications. When they needed a better way to manage reception and customer service within Microsoft Teams telephony, they turned to Connecsy. By combining Teams with Connecsy’s reception console, 4Com created a complete solution that makes customer data instantly visible during calls. Founder and CTO Paul van Utrecht shares why Connecsy has become the stable, accessible, and customer-focused tool that both 4Com and their clients rely on.
“We had moved our calling to Teams,” Paul explains, “but our reception post wasn’t functioning well. Then we came across Pridis, who offered us a demo of Connecsy, a Microsoft Teams reception console. It worked so well that we decided to move forward with them.”
That decision didn’t just solve an internal problem. 4COM quickly saw the potential for their customers as well.
“We use Connecsy ourselves, but we also deliver it to our clients. We tested other platforms, but what stood out with Connecsy is the stability, visibility, and the simple installation. It just works—and that’s exactly what you want from business communication tools.”
The collaboration between Pridis and 4COM feels natural.
“Our company is based near Rotterdam, and we like direct communication, short lines, and fast problem-solving,” Paul says. “Pridis works the same way. When you combine what we offer with Teams and what Pridis offers with Connecsy, you get real growth.”
For 4Com, Connecsy fills an important gap in their portfolio.
“Many of our customers rely on Teams calling,” Paul notes, “but they also need a reception desk software solution that goes beyond what Teams alone can provide. With Connecsy, when a customer calls, their CRM record pops up automatically. That CRM and telephony integration means you don’t have to ask who’s calling or what the issue is—you already see the history. It makes your service more personal and efficient.”
That combination of Teams plus Connecsy has proven powerful for both sales and operations.
“Commercially, Connecsy allows us to deliver a complete unified communications solution. Internally, our own support and reception staff use it every day. It helps them work more customer-focused, because they instantly see which client is on the line.”
Paul also sees a bright future for the partnership.
“With the rise of AI in customer service, Connecsy will only get better. AI shouldn’t replace service, it should enhance it by providing more information, faster. That makes the product stronger and creates real value.”
And the market?
“Connecsy works for any company or institution, but especially for service-driven organizations. They benefit the most from the efficiency and customer insights it brings.”
In just one year, 4COM gained a thousand customers and now operates with a team of 23. Connecsy is part of that growth story, helping the company support both its own people and its customers with smarter, more responsive communication.
As Paul sums it up: “Connecsy does what it needs to do. It’s a stable telephony platform, accessible, and makes customer conversations easier. Together with Teams, it creates a complete solution.”